Using Our Website

Delivery and Return of Goods


Please Note: The following terms and conditions relate solely to this website (

GDPR Guidelines – We would strongly recommend you read our Privacy Policy General Data Protection Regulation Compliance Guidelines (GDPR) – Click Here.


Using Our Website

Welcome to our snooker website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Snooker Crazys relationship with you in relation to this website. In continuing to use our website you are agreeing to abide by the following terms and conditions.

An Explanation of Terms.
The term ‘Snooker Crazy’ or ‘us’ or ‘we’ refers to the owner of the website (Goto Gas Limited) whose registered office is 234, Stakes Hill Road, Waterlooville, Hampshire PO7 5UF. Our company registration number is 07947197. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
  • Firstly, please read our Privacy Policy for our guidelines on General Data Protection Regulation Compliance (GDPR) – Privacy Policy.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences ( 
  • please read our Privacy Policy for our guidelines on General Data Protection Regulation Compliance (GDPR) – Privacy Policy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • The information that we provide on our website ( is for the benefit of its users but we do not accept any liability for any actions arising from website content. We do not accept any liability for viruses, errors by third parties or servers and their operation; we also do not accept any liability for all our information supplied on the website being factually correct and accept the fact that we will endeavor to correct any errors when brought to our attention.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All the information contained within this website is the intellectual property of and cannot be reproduced without prior permission from its owners. Please contact us by using the contact form on the website.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • All information supplied to us is used for our sole purpose which is to supply goods to you. We do not sell, trade or rent your personal information to others. The only time your (customer) details are passed to third parties will be to facilitate the completion of the order and will be in full compliance of the Data Protection Act.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales and the EU.

Delivery and Return of Goods

Please read our, “Delivery and Return of Goods” section prior to purchase so you are fully aware of the agreement you are entering into when making a purchase.

Where do we not deliver to?
We do not ship outside of the UK Mainland at present so please do not order unless you live here (This is only valid for mainland UK e.g. Not the Isle of Man, Southern or Northern Ireland, France USA etc.). Please contact us with any queries you may have if you live outside of UK mainland via our contact page.
Where is Mainland Uk?
England, Scotland and Wales mainland.
How does the payment process start?
We use Paypal to take payment to ensure your rights and information are protected and secure. Through Paypal, this enables you to pay as a Paypal member or by Debit / Credit cards as a Paypal guest (you don’t need a membership to purchase goods). Once your order is accepted we will dispatch it at our earliest convenience. Orders are subject to availability and we reserve the right to terminate the process at any time but would keep you informed as to the reasons in or outside of our control. Please note that from time to time products will undergo price changes and the price you pay will be the one at the time of your purchase.
Who am I making payment to?
We have a number of online business websites offering different services to our varied clients. The company that owns the websites are ‘Goto Gas Limited.’

When paying through ‘Paypal’ you may receive return emails from them saying you have just transferred payment to ‘Goto Gas Limited’ or ‘;’ this is just the company Snooker Crazy is owned by so all payments are transferred here naturally.

If you have any queries then please do not hesitate to contact us via the contact form on the ‘Snooker Crazy’ website and we will be happy to answer them for you.

What are the delivery charges?
At present, delivery charges are included in the price of all our goods and do not incur any additional charges, the price you see is the price you pay. (This is only valid for mainland UK e.g. Not the Isle of Man, Southern or Northern Ireland, France USA etc.)
Please use out contact page to obtain a quote for delivery charges outside mainland UK.
What are details of my delivery ?
We ( will send goods for delivery to the address you specify to us in the ordering process; this will be the billing address unless you specify a preferred alternative. When we send goods to you, dependent on the size, we will either post them or send them by Royal Mail (standard delivery) or by using a courier express delivery method.
We normally aim to dispatch the order on the same day or day after receipt of your order as the norm. Although we cannot guarantee delivery times, all orders from stocked items will be delivered within 30 days of dispatch. All our delivery times quoted are estimates and we will not be held responsible for any failure by delivery companies, stock damage, incorrect information, goods not fitting through the letterbox, unattended addresses or for any other reason once the goods have been dispatched by us. It is your responsibility to check the goods on arrival for the correct goods and quantities; if for any reason you have received incorrect goods or damaged goods then you must notify us within 3 working days.
What happens if my goods are damaged?

Please note: We thoroughly inspect all our cues before they go out for scratches, dents and damage in case of queries over damage.
If for any reason the goods we sent to you arrive damaged the please ensure you record the delivery note number for reference and you must notify us within 3 working days.

1. At the point when we dispatch the goods to you from our stores address, you become the owner of the goods you have ordered from us.
2. From the time you receive the goods we have sent you, any damage or loss of items shall be at your own risk.
3. You need to inspect the goods prior to signing for their delivery as if they are damaged we will need to start proceedings with the courier.
4. When you return the goods to us, proof of posting is not proof of delivery. We advise you to return the goods to us using a ‘Signed for’ or ‘Tracked’ delivery service to ensure we receive them. We will only start a refund process when we are in receipt of the goods; we will not be held responsible for any refunds if you do not follow this process and the goods are lost by your courier. 

If we experience any issues our end and any of your products are not available for dispatch then we will give you the option to cancel, receive an alternative product (with a price adjustment) or a full refund. We always try and ensure that we are speedy and make every effort to ensure deliveries are made on time but we are not liable for late deliveries or delivery problems caused by our suppliers or couriers or alternative methods used by them.

We reserve the right to change our processes and procedures at any time and if they affect your order then we will contact you to ensure you are still happy to go ahead.

What if I have to return goods?
  • Please return goods to the address on our contact page
  • The goods you send to us must reach us. To ensure this, please ensure that you use postal tracking or ‘signed for proof’ as unless we receive it the responsibility will still lie with yourself to get the goods to us.
  • Products must not have been used and still in new condition e.g. cues must not have been chalked and still in perfect condition
    • We thoroughly inspect all our cues before they go out for scratches, dents and damage in case of queries over damage.
    • If you have used the cue, cleaned the cue with cleaning agents etc we have to refinish and re-tip cues as it is then deemed second hand.
  • Goods (including original packaging) returned to us must still be in a saleable condition
  • Goods returned to us will be at your cost unless:
    • We have agreed that the item/s are damaged by us*
    • We have agreed that we have supplied an incorrect item/s

*Please note, we have to have agreed the above prior to returning goods to us; unless we have confirmed this by email then please do not return the item/s as we will not pay any fees. If we have agreed to pay for the return of the item/s then we will arrange delivery to us. If the goods are not in a saleable condition, you will be liable for the costs to return the item back to you.

Faulty Goods
Any goods that we supply to you are underwritten by the manufacturer’s guarantee period and we will require proof of purchase from us for us to proceed.

Please note, goods are checked when we take them into stock and also as we send them out so damaged goods will be the fault of any courier.

Late Deliveries?

We will not be held liable for any consequential loss or damages arising from damaged goods or late deliveries. We will not be held liable to pay any compensation other than that of the value of the supplied goods when they are returned to us.

What happens if we send an incorrect item/s?
If the item you have been sent is incorrect due to something we have done then we will replace the item and also pay the return postage for any incorrect items.
What happens regarding delivery times at Christmas?
Obviously we would advise all customers to order their goods with ample time to ensure they are free of any disappointment. We will provide as much up to date delivery information as possible from our suppliers and couriers closer to the time each year.
What if I am not happy with the service I have received
If for any reason you are not happy with the service you have received then please do not hesitate to contact us using the details on the contact page; we will be more than happy to resolve any issues to maintain a great service to our customers.
Who pays any customs, excise, VAT on goods imported from the UK?
If you are ordering from outside Mainland UK e.g. Southern or Northern Ireland, France, USA etc. you may be charged Customs, Excise or VAT on your goods as they enter your country; if so, you will be liable to pay these so please check prior to ordering.

Please note, goods are checked when we take them into stock and also as we send them out so damaged goods will be the fault of any courier.




Terms and Conditions - Snooker Crazy Website .